Shipping policy

SHIPPING

Shipping times are as follows * :

For all purchases of steel bases, aluminum, polymer or wood addons, the lead time is 3 to 5 working days; for jewelry addons (e.g. silver, gold, titanium, bronze, etc.), the lead time is 7 working days.

Delivery times for tantalum addons can be as long as 30 days.

For crimping, the lead time is 10 working days (this lead time is added to the initial lead time for crimped addons or bases: for example, for a crimped silver addon, the lead time is 17 working days (10 days + 7 days). The deadline for setting a piece you already own is 10 days from receipt of your piece in our workshops. For all bases requiring surface treatment (e.g. black, chocolate, gold, bronze bases), the lead time is 7 working days.

Renovation of addon, base, black treatment or any other type of renovation may entail additional lead times that vary according to the renovation work involved.

These lead times are approximate; no cancellation or reduction in price or compensation can be claimed in the event of late delivery.

All lead times are subject to availability.

The customer will be informed of the new delivery date in the event of stock shortage or if the deadline cannot be met.

The customer may contact mood for express delivery or rapid order processing. mood reserves the right to charge an additional fee in such cases, and to accept or refuse this request.

mood collection SA is not obliged to accept such requests, and cannot be held responsible for any delay in delivery.

*These lead times begin to run when Mood Collection SA is in possession of all the information required to process the order (e.g. confirmation of size, setting details, etc.). Insofar as payment in advance is required by our credit control system, the period runs from receipt of payment.

International deliveries

VAT

For orders outside Switzerland, Swiss VAT is deducted from the product price.

About customs, duties and taxes

The law concerning export to Europe has changed as of July 1, 2021, and VAT now applies to all sales without exception.The customer is required to pay taxes now upon receipt, which will be collected by the carrier.

The consignee is the importer of record and must comply with all laws and regulations of the destination country.

The consignee of an international shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the consignee's country.

Additional charges for customs clearance may be levied on the recipient; mood collection SA has no control over these charges, nor can mood collection SA predict what they may be.